Shipping policy

Last updated: 3 June 2026

Vargrim Craftworks ships painted miniatures, display pieces and commission projects from the United Kingdom.

1. Processing times

Ready-to-buy items are usually dispatched within 3–5 working days, unless stated otherwise on the product page.

Commission projects are dispatched after:

  • the work is complete;
  • final photos have been sent where applicable;
  • the final balance has been paid;
  • delivery details have been confirmed.

2. UK shipping

UK orders are usually sent by tracked delivery.

Because painted miniatures are fragile, we strongly recommend tracked and insured shipping for all orders.

Shipping costs will be shown at checkout or agreed before invoice payment.

3. International shipping

International shipping may be available by request.

International buyers are responsible for any customs duties, import VAT, taxes, handling fees or local charges that apply in their country.

Delivery times can vary significantly due to customs checks and local postal handling.

4. Packaging

We package painted miniatures carefully using protective materials suited to the model, base, pose and fragility.

However, miniatures are delicate objects. Spears, banners, swords, aerials, resin parts, scenic bases and fine details are especially vulnerable.

5. Lost or delayed parcels

If your parcel is delayed, contact us and we will help investigate with the carrier.

A parcel is not normally treated as lost until the carrier's own investigation window has passed.

6. Damaged parcels

If your parcel arrives damaged:

  • photograph the outer packaging before opening, if possible;
  • photograph the internal packaging;
  • photograph the damaged item clearly;
  • keep all packaging;
  • contact us as soon as possible.

This helps us assess the issue and make any carrier claim where appropriate.

7. Incorrect address

You are responsible for providing the correct delivery address.

If an item is returned to us because the address was incorrect, incomplete or unavailable for delivery, you may need to pay additional postage before we resend it.

8. Collection or local delivery

Collection or local handover may be available by agreement only.

Do not travel to collect without an agreed appointment.